Find answers to the most frequently asked questions about your orders here.

Q: How do I place an order?

Q: Can I ship the products to an address that is different from my billing address?

Q: Do I have to have an account to place an order?

Q: Why was my order payment rejected?

Q: I cannot complete my registration, what do I need to do?

Q: How do I make changes to my order?

Q: What payment types do you offer?

Q: How does the delivery process work?

Q: By when can I expect delivery of my order?

Q: What is your Online Return Policy?

Q: How will I get a refund for my cancelled orders and how long will this process take?

Q: What if I receive an incomplete, incorrect or damaged order?